Written Evidence to the House of Commons Public Accounts Committee inquiry on Use of artificial intelligence in government

•AI adoption in government services promises significant enhancements in operational efficiency and public service delivery, enabling faster, more personalized responses to citizen needs while reducing costs through optimized resource allocation.

•Effective AI integration requires addressing key risks including privacy breaches, security threats, and potential biases. This demands stringent data protection measures, the development of secure and unbiased AI systems, and a commitment to enhancing AI literacy across the public sector.

•AI implementation across various government departments requires bespoke adaptations tailored to each department's unique data types, sensitivity levels, operational goals, and regulatory needs, ensuring flexible policies that uphold data integrity, quality, and privacy.

•Becoming AI literate is no longer just an advantage; it is a necessity. As we transition from computer to digital, and now to AI, understanding AI is crucial for navigating the challenges and opportunities of the future.