Publication

Number of items: 2.
2016
  • A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis. (2016) Lai, Ivan Ka Wai and Hitchcock, Michael picture_as_pdf
    • 2015
  • Importance–performance analysis in tourism: A framework for researchers. (2015) Lai, Ivan Ka Wai and Hitchcock, Michael